All of our technicians are required to log thousands of rigorous training hours before ever stepping foot into Laptop Medic's repair labs. Our computer specialists take the utmost caution and care when repairing any computer or laptop. It sounds cliché, but the customer always comes first. Our staff members are more than happy to sit you down and go over, in detail, any questions or concerns you may have before our technicians undergo the necessary repairs. The key word here is "necessary." Our trained specialists will NEVER sell you something you don't need. It is important to Laptop Medic that you KNOW WHAT YOU ARE BUYING. We want consumers to make an informed decision so people will feel more confident about referring us to their friends and families.